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FAQs

Spectacled Bear FAQs

What are your shipping policies?
We currently ship to all 50 United States and territories via USPS Media Mail (our Standard Shipping option) and USPS Priority Mail (our Expedited Shipping option). Please allow one full business day for us to process and ship your order. For Standard Shipping (USPS Media Mail), allow 7-10 days for delivery to most locations. For Expedited Shipping (USPS Priority), allow 2-3 days for delivery to most locations. Once your order ships, you will receive an email with tracking information.

What are your shipping fees?
Our shipping fees are based on the number of books you order. The following prices reflect shipping and handling per order to a single address.

  • 1-2 Books:
    • Standard Shipping (7-10 days): $6.00
    • Expedited Shipping (2-3 days): $9.00
  • 3-4 Books:
    • Standard Shipping (7-10 days): $8.00
    • Expedited Shipping (2-3 days): $13.00
  • 5-9 Books:
    • Standard Shipping (7-10 days): $11.00
    • Expedited Shipping (2-3 days): $16.00
  • 10-15 Books:
    • Standard Shipping (7-10 days): $14.00
    • Expedited Shipping (2-3 days): $18.00

For special quantities, please email info@spectacledbear.com.
NOTE: Michigan residents pay a state sales tax of six percent.

What is your return policy?
All sales are final, unless you receive a damaged copy. If this happens, email us at info@spectacledbear.com with your order number, as well as a photo of the damaged book and packaging; and we shall replace it asap.

When will my order arrive?
Your order should arrive in 2-3 business days. Once your order ships, you will receive an email with tracking information.

Can I track my package?
Yes, you will receive an email with tracking information when your order ships.

It’s been over 10 business days and my package isn’t here. What should I do?
Email us at info@spectacledbear.com with your order number and telephone number. We’ll investigate and contact you with a solution to the problem.

Where can I purchase SB products locally?
Currently, you can purchase Philip & Phoebe at the following stores:

Where can I purchase SB products online?
Currently, you can purchase Philip & Phoebe at the following websites:

I have a bookstore and want to order books for it. How can I do this?
Contact us at info@spectacledbear.com.

Can I have my items wrapped?
Unfortunately, we don't offer gift wrapping at this time.

I have a different question about my order that isn’t answered here. How I can get my answer?
Start by contacting us at info@spectacledbear.com. Give us as much information in your email as possible so when we respond we can answer your question.

How do I contact you?
Please contact us via email anytime at info@spectacledbear.com.

How should the media contact you?
Please contact Chris Bick at Pioneer Agency with your request, and he’ll send you what you need. Our press kit includes photos and articles that are ready to use.

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